How to Fix Netflix Audio Video Out of Sync on Windows 10 PC
Before proceeding, let us first understand the possible causes due to which audio might not have synced with the video on any Netflix movie or TV Show.
How to Fix Netflix Audio Video Out of Sync on Windows 10 PC Basic Troubleshooting Methods Method 1: Troubleshoot Peripheral Connections Method 2: Modify Basic Netflix Settings Method 3: Update Windows Method 4: Use Premium VPN Method 5: Update Graphics & Audio Drivers Method 6: Disable AutoPlay Feature Method 7: Disable Fast Startup Method 8: Disable Exclusive Mode Method 9: Change Performance Options How to Fix Audio Video Out of Sync in Netflix Web Version Method 1: Restart Google Chrome Method 2: Disable Ad-block Extensions Method 3: Disable Netflix Party Extension Method 4: Clear Browser Cache Method 5: Update Google Chrome Method 6: Disable Hardware Acceleration (If Applicable) Method 7: Contact Netflix Help Center
Improper Netflix settings: The Netflix may have been configured with improper settings and might not be supported by the device like HD Streaming or using Stereo audio. Unstable Internet connection: Since Netflix is an online platform that requires a stable Internet connection, you may experience audio out of sync if you are using an unstable internet connection. Issues with Web Browser: If you are using a web browser to watch a Netflix movie or TV Show, you may experience the Netflix audio out of sync PC error if there is an issue or a problematic setting in the Web Browser. AutoPlay function enabled: If the AutoPlay function is enabled on your PC, you may not be able to watch the movie on Netflix without audio out of sync error. Fast startup function enabled: If the Fast startup function is enabled on your PC, which enables you to boot into your PC swiftly; you may have an audio out of sync error on Netflix. Default audio not configured: The default audio of sound needs to be configured on your PC to allow you to watch the Shows on Netflix without any interruption and audio out of sync error. Problem with Performance setting: The Performance setting on your PC has to be set to allow the Windows to decide the functions to fix the audio out of sync issue on your PC.
Follow the methods listed below to fix Netflix audio video out of sync PC issue on Netflix app or web version.
Basic Troubleshooting Methods
Restart PC: You can try restarting your streaming device, like Windows 10, as shown.
Check Internet Speed: Open the Speedtest website on your default web browser on your PC and click on the GO option to check the speed of the Internet Connection. If the speed is minimal, you can try changing the data plan of your Internet connection or proceed to other methods.
Try Another Network Connection: If you are using an unstable Wi-Fi as your Internet Connection service, you can try switching to an Ethernet cable instead. You can connect to a stronger Internet connection or turn on the Mobile Data on your Smartphone to solve the error.
Also Read: Fix Netflix Error Code UI3012
Method 1: Troubleshoot Peripheral Connections
The issue of Netflix audio out of sync error may have occurred if the peripherals are not properly connected to the Streaming devices while using the platform. The methods explained below will help you fix the issues with the audio output devices connected to your streaming devices.
Connect your Earphones: If you are using the in-built speakers on your PC, you may not be able to get the audio output synced with the video. To solve this issue, try plugging in earphones to your PC and try streaming the Show on Netflix with your earphones. Connect Speakers to Receiver Properly: If you are using any additional speakers as a peripheral output from your Streaming device and connecting to a port using a cable, you need to ensure that the speaker is connected properly to the device. Try unplugging the speaker and reconnecting it to the device or try connecting the speaker to a different port on your device. Reconnect Bluetooth Speakers: If you are using a Bluetooth speaker to receive the sound output, you need to make sure that the Bluetooth speaker is within range and close to the streaming device. Connect HDMI or Optical Connectors Properly: The HDMI or optical cables may not be properly connected to your streaming device and the audio on the Netflix movie may not be in sync with the video displayed. Reverse HDMI or Optical Cable: You can try reversing the HDMI cable you have connected between two devices by changing the ends of both devices.
Method 2: Modify Basic Netflix Settings
You can use the basic methods described below to solve Netflix audio video out of sync PC issue on the platform itself.
Watch Movie at Normal Speed: If you are watching a movie or TV Show at a different speed than the Normal speed such as 2x, you need to set the speed to Normal to fix the issue.
Open the Netflix app, and Play a movie.
Click on the Playback Speed option.
Select the option 1x (Normal) to set the Normal speed on the movie.
Check other functions: If the audio is out of sync with the movie, you need to check if other functions like pause, forward, rewind, or play, are working effectively on your movie. By rewinding or forwarding the movie to a few seconds, you may be able to fix the sync issue.
Launch the Netflix app, and play the movie.
Click on the forward, rewind, or play buttons on the screen to check if the functions are effective.
Disable HD streaming and change to a lower resolution: If you are watching the movie on HD picture quality, you may experience a lag in audio as it requires more data; you can try disabling the HD streaming on the movie to fix the issue. You can try altering the resolution of the movie or the TV show you are watching on Netflix to fix the issue by changing it to a lower resolution.
Open the Netflix app, move the cursor over your Profile, and select Account in the Profile & More menu.
Move to the Profile and Parental Control section and select your Profile in the list.
Open the Playback Settings and select the Change option in the list.
In the Data Usage Per Screen section, select the option Medium in the list and click on the Save button to save the changes.
Close the page and re-launch Netflix on your device to see if the issue is cleared.
Change audio from English to English 5.1: If you have selected the audio as English, try selecting it as English 5.1 and vice-versa to solve the sync issue.
Open the Netflix app and play any English movie on the platform on your streaming device.
Change the language from English in the Audio section. Also Read: How to Change Password on Netflix
Method 3: Update Windows
If you are using an outdated Windows on your PC, you may not be able to use Netflix on your PC and may have an audio lag issue. To solve the issue, you need to update the Windows on your PC and then you can watch movies on Netflix without the issue.
Method 4: Use Premium VPN
If you are using a free VPN to watch content that is restricted in your country, there might be some issues with the audio in this case. You need to use a premium VPN such as NordVPN to fix Netflix audio video out of sync PC issue.
Also Read: How to Stream Netflix in HD or Ultra HD
Method 5: Update Graphics & Audio Drivers
Since Netflix is a platform that has so much visual content, using an outdated Graphics driver may not support you in watching the movie without any issue. You need to update the Graphics driver on your PC to fix this issue and watch content without syncing errors. The audio driver for the default audio output device needs to be updated to be able to provide good audio output. You can use the link provided here to update the audio driver on your PC.
Method 6: Disable AutoPlay Feature
You need to disable the AutoPlay feature in Hardware and sound to fix the audio sync error. You can use the link given in this section to disable the AutoPlay feature.
Also Read: How to Use Netflix Party to Watch Movies with Friends
Method 7: Disable Fast Startup
If the Fast startup setting is enabled on your PC, you may not be able to watch the movie without audio interruptions. To fix the issue, you have to disable the Fast startup option on your PC.
Method 8: Disable Exclusive Mode
If you are not able to fix the issues with the audio device, you can try changing the default format of the audio output device using the link given. Additionally, you can deselect the option Allow applications to take exclusive control of this device in the Exclusive mode section, click on the buttons Apply, and then on OK to save the changes. Note: This option will let you provide permission to the applications to take control exclusively of this audio device.
Right-click on the Speakers icon at the bottom right corner of the screen and select the Sounds option.
Then, switch to the Playback tab
Then, select the audio device (e.g. Speakers) and click on the Properties button.
Switch to the Advanced tab and uncheck the Allow applications to take exclusive control of this device.
Also Read: How to Fix Netflix Error Code M7111-1101
Method 9: Change Performance Options
Using this method, you can allow Windows to make changes to the visual and performance of your PC. This will fix all the glitches on your PC and you must be able to fix the audio sync issue on Netflix.
Hit the Windows key, type view advanced system settings, and click on Open.
In the System Properties, click on the Advanced tab and click on the Settings… button in the Performance section.
Then, click on the Visual Effects tab and select the option Let Windows choose what’s best for my computer.
Click on the Apply button and then on OK to save the changes to your PC.
How to Fix Audio Video Out of Sync in Netflix Web Version
The section will provide methods to solve the Netflix audio out of sync issue on the web browser on your PC. The methods explained in this section are taking Google Chrome as the default web browser which may differ on your PC.
Method 1: Restart Google Chrome
If the issue is with the Web browser, you can try restarting the web browser on your PC to fix the issue.
Press the Ctrl + Shift + Esc keys together to open Task Manager.
In the Task Manager window, select Google Chrome in the Apps section in the Processes tab, and click on the End Task button to close the Google Chrome app.
Search for Google Chrome on the search bar and click on the app result to launch the Google Chrome app and then open the Netflix page.
Also Read: How to Change Netflix Video Quality on your Computer
Method 2: Disable Ad-block Extensions
If you are using any ad blocks on Google Chrome, you need to disable them to fix Netflix audio video out of sync on Windows 10 issue.
Launch the Google Chrome browser from Windows Search.
Click on the three vertical dots on the top-right corner of the webpage, move your cursor over More tools, and select the option Extensions in the adjacent menu.
On the Extensions page, toggle off the ad-blockers to disable all the ad-block extensions on the page.
Method 3: Disable Netflix Party Extension
If you are using any third-party extension for using the Netflix Party on Google Chrome, you need to disable it to fix Netflix audio video out of sync on Windows 10 issue.
Open the Google Chrome browser.
Click on the three vertical dots on the top-right corner of the webpage, move your cursor over More tools, and select the option Extensions in the adjacent menu.
On the Extensions page, toggle off the Netflix Party is now Teleparty extension to disable it on the page.
Method 4: Clear Browser Cache
Cache files help you in loading the frequently visited sites faster; however, they can slow down the speed and the sync issue may have occurred. Read the article linked to clear the cache files on Google Chrome to fix the issue.
Also Read: How to Screen Share Netflix on Discord
Method 5: Update Google Chrome
If you are using an outdated version of the Google Chrome app, you may not be able to use Netflix without any audio lag. You need to update the Google Chrome app to solve Netflix audio video out of sync on Windows 10 problem.
Launch the Google Chrome browser.
Click on the three vertical dots at the top-right corner of Google Chrome and click on the option Settings in the list displayed.
Click on the About Chrome tab on the left pane of the window and you can see the Up-to-date message on the window. Note: If there is an update available, the browser will update automatically and will ask you to relaunch it after the update.
Method 6: Disable Hardware Acceleration (If Applicable)
The hardware acceleration feature assigns visual and text rendering to the GPU; you can try disabling the feature on Google Chrome to fix the issue.
Open Google Chrome web browser.
Click on the three vertical dots at the top-right corner of Google Chrome and click on the option Settings in the list displayed.
Expand the Advanced menu and click on the System tab in the left pane of the window; and toggle off the Use hardware acceleration when available setting, then click on the Relaunch button to end the process.
Also Read: How to Watch Impractical Jokers on Netflix
Method 7: Contact Netflix Help Center
If you can watch any other movie without a sync issue, then the problem might be with the particular movie you are watching. Try reporting the particular movie or TV Show with the sync issue to Netflix by following the steps below.
Launch the Google Chrome browser.
Open Netflix, click on the Profile, and select Help Centre.
You can search for your issue on the Netflix Help Center page.
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